The installation-service product
The dedicated product that represents battery fitting, and why it must be protected.
The installation-service product
👤 Ops · 🛠 Dev
The installation service is a real Shopify product that represents the labour of fitting a battery. When a customer books installation, this product is added to the cart alongside the battery. See Installation booking & Order ID.
Why it exists as a product
Shopify can only take payment for products. To charge for fitting and to record the booking details against the order, the labour has to be a product with its own variant. The theme is configured to know which product this is via a theme setting (see Theme settings).
Rules — do not break these
Do not delete, unpublish, or archive the installation-service product. If the theme can't find it, the installation line item can't be added to the cart and booking silently fails for every customer.
Be careful changing its variant. The theme uses a specific variant of this product. If you replace the variant (or delete and recreate the product), a developer must update the theme setting that points to it.
Safe changes
These are fine to edit in the Shopify admin:
- The price of the installation service.
- The title, description, and images.
- Tax settings.
If it must be replaced
If the product genuinely needs to be recreated, treat it as a coordinated change:
- Create/choose the new product and variant.
- Have a developer update the
installation_service_producttheme setting to point to it. - Test a full booking end to end before going live.
See Escalation & contacts to involve a developer.